What are the delivery charges?
Delivery charge varies with each product.
We would incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the delivery agent or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and delivery agents do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Product’s availability with us
- The destination to which you want the order shipped to and location of our Store.
Are there any hidden costs (sales tax, octroi etc) on items sold by Brainraft?
There are NO hidden charges when you make a purchase on Brainraft. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Location and delivery
Whether your location can be serviced or not depends on
- Whether the delivery agent delivers to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
- At times delivery agents prefer not to ship to certain locations. This is entirely at their discretion.
Do you have CoD option offered in my location?
At present we do not have CoD in any location
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us / Support to initiate a return.
Does Brainraft deliver internationally?
As of now, Brainraft doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.